Return Policy
Midcio, LLC
18714 Greenlawn St.
Detroit, MI 48221
At Midcio, LLC, we strive to provide our customers with high-quality home decor products that meet or exceed your expectations. We understand that there may be instances where you need to return a product, and we want to make the return process as simple and convenient as possible. Please read our return policy carefully to ensure a smooth and hassle-free experience.
1. Eligibility for Returns:
Items must be unused, in their original packaging, and in resalable condition.
Returns must be initiated within 30 days of the purchase date.
Personalized or customized items are not eligible for return unless they are defective or damaged.
2. How to Initiate a Return:
Contact our customer service team at [Customer Service Email] to request a return authorization.
Provide your order number, the name of the item(s) you wish to return, and a brief explanation of the reason for the return.
Our customer service team will guide you through the return process and provide you with a return authorization (RA) number.
3. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.
We recommend using a trackable shipping method to ensure the safe and timely return of your items.
Clearly write the RA number on the outside of the package.
4. Inspection and Processing:
Once we receive your returned items, our team will inspect them to ensure they meet the eligibility criteria.
Refunds or exchanges will be processed within [number of days, e.g., 5 business days] of receiving the returned items.
If the return is approved, the refund will be issued to the original payment method.
5. Exchanges:
If you wish to exchange an item, please indicate the replacement item you would like when contacting our customer service team.
Exchanges will be processed upon receipt and inspection of the returned items.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately.
Provide photos of the damaged or defective item, and we will arrange for a replacement or refund.
7. Non-Returnable Items:
Gift cards and clearance items are non-returnable and non-refundable.
By making a purchase from Midcio, LLC, you agree to abide by the terms and conditions of this return policy.
If you have any questions or concerns, please don't hesitate to contact our customer service team at [Customer Service Email/Phone Number]. We appreciate your business and are committed to providing you with an exceptional shopping experience.
Thank you for choosing Midcio, LLC for your home decor needs!
Sincerely,
Midcio, LLC
Michael J. Snead
Founder
6/30/2024
